WhatsApp is the most-used messaging channel in the world. As sales and support shift to WhatsApp, connecting those chats to your CRM is no longer optional, it is essential. With FlexInbox, unify WhatsApp and Telegram in one panel, linked to your CRM.
Customers do not want to wait for email or hold in a call-center queue; they write on WhatsApp, which is familiar, fast and personal. High open and reply rates make WhatsApp one of the strongest channels for closing sales and support.
But if those conversations stay on the agent's personal phone, the company can't see the history, it loses track of what was discussed with which customer, and reporting becomes impossible. The solution is to integrate WhatsApp with your CRM.
WhatsApp/Telegram messaging without leaving the Zoho/Bitrix24/HubSpot record.
A contact/lead/deal is created automatically for an unknown number.
A trainable AI agent answers frequent questions 24/7.
Shared number, assignment, tags; the team works from one panel.
Message volume, first-response time, conversion metrics.
Multi-tenant isolation, encrypted sessions, backups.
Whatever CRM you use, FlexInbox connects to it: Zoho CRM, Bitrix24 or HubSpot. Setup takes minutes and no WhatsApp Business API is required. To see how it works step by step, read the integration guide.
The agent connects their own WhatsApp number by QR; messages are gathered in one panel and logged to the CRM. The Business API is not mandatory.
Yes. WhatsApp and Telegram are managed in one unified inbox.
Fast replies + CRM history + automatic records mean you miss no leads and boost conversion. If you like, an AI agent answers even after hours.
WhatsApp, Telegram, CRM and an AI agent — start free today, no credit card required.
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