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Frequently asked questions

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General

What is FlexInbox?

It is an omnichannel customer messaging platform that unifies WhatsApp and Telegram with Zoho CRM and Bitrix24 and includes a trainable AI agent.

Do I need the WhatsApp Business API?

No. Your agent connects their own number via QR; no extra API setup is required.

Can I use both WhatsApp and Telegram?

Yes. You can connect both channels and manage them in one unified inbox.

Can it be used from a mobile device?

Yes. The panel is mobile-friendly; you can access it from a computer, tablet or phone.

CRM & AI

Can I use it without Zoho or Bitrix24?

Connecting a CRM increases the value of the integration; however, agent and line management can also be done from the panel. We recommend connecting a CRM for the best experience.

How is the AI agent trained?

You build a knowledge base by adding text, your website, FAQs and files, then choose the agent's personality and mode. The agent replies only from that knowledge (RAG).

How do I control AI cost?

With the credit wallet. When credits run out, the AI stops; you can set an auto top-up threshold and see each message's spend in a breakdown.

Security & billing

How is my data protected?

In the multi-tenant architecture each company's data is isolated, access is token-based, and conversations are shown only to authorized agents.

How is the pricing?

Separate per-line monthly/yearly subscriptions for WhatsApp and Telegram, plus a credit wallet for AI. Details are on the pricing page.

Can I cancel anytime?

Yes. If you turn off auto-renewal, the subscription stops at the end of the period; you can also manage lines one by one.

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