Connect WhatsApp and Telegram to Zoho CRM or Bitrix24, link every inbound and outbound message to a CRM record, and reply automatically with a trainable AI agent. No WhatsApp Business API required.
Channels, CRMs and AI — all in a single system that talks to itself — click a card for details.
Agent connects their own number via QR; full WhatsApp experience with media, voice notes, quotes and reactions.
Connect Telegram accounts to the same panel; one unified chat view with WhatsApp.
Message from Contacts, Leads and Deals cards; automatic record creation and owner sync.
Map each line to an Open Channel; bizproc automation and CRM logging of inbound/outbound messages.
Live chat right inside the record card; all inbound and outbound messages on the timeline.
A RAG agent fed by your own knowledge base; replies in automatic, semi-automatic or suggestion mode.
Multiple agents use one number; the sender is always clear on each message.
Message volume, first-response time, agent performance and AI reply/handoff rates.
Whether the customer writes on WhatsApp or Telegram, your agent sees a single conversation thread.
All channels in one list; a channel badge shows where each message came from.
Pick which channel to use for the same person with a single click.
Open/closed conversations, unread badges, tagging and agent assignment.
The AI agent handles routine questions so your team can focus on high-value work. When an operator steps in, the AI goes quiet in that chat.
Add text, your website, FAQs and files; the agent only speaks from your knowledge (RAG).
Automatic (it replies on its own), semi-automatic (based on a confidence threshold) or suggestion (the operator approves).
When unsure, or on a keyword, it automatically hands the conversation to a real agent.
No technical knowledge needed.
Authorize your Zoho, Bitrix24 or HubSpot account in one click; your users come in automatically.
Agents connect WhatsApp/Telegram via QR; the number is active in minutes.
Start messaging; turn on the AI agent whenever you like.
Connect WhatsApp and Telegram to the CRM you already use in minutes.
FlexInbox unifies your WhatsApp and Telegram conversations with Zoho CRM, Bitrix24 and HubSpot. Every time a customer writes, the right CRM record opens, the message history is logged, and a trainable AI agent can reply automatically if you like.
No WhatsApp Business API needed — your agent connects their own number by QR and setup takes minutes. Go deeper with our guides: WhatsApp CRM Integration Guide and WhatsApp for Business.
FlexInbox brings your WhatsApp and Telegram conversations into one panel, links them to Zoho CRM or Bitrix24 records, and lets you reply automatically with an optional AI agent.
No. Your agent connects their own WhatsApp number with a QR code; no extra API setup or approval process is required.
Yes. You can connect both CRMs; FlexInbox can map users and lines to either side.
The moment an operator types from the panel or the phone, the AI goes quiet in that conversation. The AI also hands off to a human automatically when unsure, and you can review and correct every reply from the reports.
Each company's data is isolated (multi-tenant architecture), access is token-based, and conversations are shown only to authorized agents.
WhatsApp, Telegram, CRM and an AI agent — start free today, no credit card required.
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