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📨 Bitrix24 Open Channels

WhatsApp & Telegram for Bitrix24 Open Channels

Map each WhatsApp/Telegram number to a Bitrix24 Open Channel. Let inbound messages land on the right line, automate with bizproc and reply with an AI agent.

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Deniz K.
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Full integration with Open Channels

FlexInbox connects your portal to Bitrix24 and maps each agent's WhatsApp/Telegram number to an Open Channel. Inbound messages land on the mapped Open Channel; if unmapped, a default line is used.

Outbound messages reflect to the Open Channel automatically, the service user can pick up new sessions automatically, and you can hand conversations over to real operators. The Open Channels feature must be enabled in your plan.

  • Line → Open Channel mapping: Bind each number to the relevant Open Channel so the right team sees it.
  • Automatic reply: The service user picks up the new session automatically and outbound messages reflect to the OL.
  • Bizproc automation: Route inbound messages by rules with robots/workflows.
  • AI on every channel: The AI agent assigned to the Open Channel answers WhatsApp, Telegram, Instagram, Facebook and web chat.

Bitrix24 integration — FAQ

Which Bitrix24 plan is required?

The Open Channels feature must be enabled in your plan. The connection completes in minutes once you enter your portal address and click "Allow".

Are cloud and on-premise Bitrix24 supported?

If your portal can be authorized via OAuth and can access the Open Channels API, the integration works.

How does the AI bot get enabled?

The AI bot registers to your portal via "Refresh Authorization"; then you assign each Open Channel to an agent from the AI Settings tab.

Is handover to an operator possible?

Yes. When you assign a conversation to an operator from the panel, the Open Channel session is handed to the relevant Bitrix user.

Bring all your customer conversations into one panel

WhatsApp, Telegram, CRM and an AI agent — start free today, no credit card required.

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