Chat live with customers right from the "Open Chat" button on the HubSpot contact or deal record. No WhatsApp Business API required — you connect your own number by QR. That's the real difference that sets us apart from HubSpot's native WhatsApp.
FlexInbox connects your HubSpot account via OAuth and adds a WhatsApp / Telegram card to every contact and deal record. When a rep clicks "Open Chat", a full live chat window opens right inside the record — messages stream instantly over a socket.
If an inbound number doesn't exist in HubSpot, a contact is created automatically; every inbound and outbound message is logged as a note on the contact timeline. No need to move your number onto the WhatsApp Business API — you connect your own number by QR.
HubSpot's native WhatsApp requires the WhatsApp Business API (setup, approval and a per-number fee). With FlexInbox you connect your own number by QR and chat live from inside the record — no API required.
Yes. The "Open Chat" button on the CRM Card added to the contact/deal record opens a modal chat window right inside the record — you never leave HubSpot.
The CRM Card iframe module works on most paid HubSpot plans. The connection completes in minutes once you authorize your HubSpot account.
Yes. The number is matched to a contact (created if missing) and inbound/outbound messages are logged as notes on the contact timeline.
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