Add your text, website, FAQs and files; the AI agent replies only from your knowledge (RAG). It runs in automatic, semi-automatic or suggestion mode — and hands off to a human when unsure.
It's not a generic chatbot; it's an agent that answers from your data.
RAG (Retrieval-Augmented Generation) means the AI retrieves relevant pieces from your knowledge base before producing an answer. So the agent doesn't make things up; it conveys your products, prices, shipping and return rules from the source you wrote.
You feed the knowledge base by pasting text, crawling your website, adding FAQ question-answer pairs or uploading files (PDF, DOCX, CSV). When you update the content, the agent instantly replies with the current information.
Keep full control in your hands.
The agent replies on its own; uninterrupted service even after hours.
Replies automatically above a confidence threshold; below it, offers a suggestion.
The agent drafts a reply, the operator approves and sends it — full control.
The AI and your team work in the same conversation without clashing.
The agent hands off to a human when unsure, or on keywords like "agent/complaint".
When the operator types from the panel or the phone, the AI automatically goes quiet in that chat.
Give replies a 👍/👎 or write the correct answer; the correction is added to the knowledge base as an FAQ.
AI usage runs on a credit wallet. Each reply spends credits based on the model used and the token count — a pricier model spends more, a smaller one less. When credits run out, the agent stops and hands the conversation to a human; no surprise bills.
You can top up the wallet manually or set up auto top-up. You see exactly how many credits each message spent in the panel.
The agent is fed only from your knowledge base via RAG and can be directed to hand off when no source exists. You can still review and correct every reply from the reports, making it more accurate over time.
Directly on WhatsApp and Telegram; through Bitrix24 Open Channels it works across all connected channels such as WhatsApp, Telegram, Instagram, Facebook and web chat.
Yes. You can assign each line (number/Open Channel) to a separate AI agent, with a different personality and knowledge base for different brands/teams.
It depends on the model you choose. A short reply (~700 tokens) costs about 14 credits with GPT-5, ~3 with GPT-5 mini and ~1 with nano — so 20,000 credits equals thousands of replies on the mini model.
WhatsApp, Telegram, CRM and an AI agent — start free today, no credit card required.
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