Connect your Telegram accounts and manage them in a unified chat view alongside WhatsApp. CRM sync, automatic records and the AI agent work on Telegram as well.
Even when the same customer writes from different channels, it stays unified rather than scattered.
You connect your Telegram account with a QR code; if two-factor verification (a cloud password) is set, the panel securely asks for it. Once connected, Telegram messages appear in the same inbox as your WhatsApp messages.
When the agent replies, they choose which channel to send from; if the customer wrote on Telegram they're answered on Telegram, if on WhatsApp then on WhatsApp. The whole flow is linked to the CRM record.
FlexInbox connects your personal Telegram account, so your customers feel like they are chatting with a real person. On the Bitrix24 side, bot-based routing through Open Channels is also possible.
No. If your account has a cloud password enabled, the panel securely asks for it during connection; this is not your panel password, it's Telegram's own 2FA password.
Yes. Even if the same customer writes from both channels, the agent sees a single unified conversation thread and replies from whichever channel they choose.
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